Shipping

Shipping policy

Shipping for orders is £3.00.

Free shipping for orders over £25 with be automatically applied at checkout.

All orders are processed within 2 to 4 business days after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Orders will be shipped via Royal Mail second class. We will make every effort to get your parcel to you as soon as possible, due to circumstances beyond our control your parcel may sometimes be delayed. This could be due to high volumes of orders, time of year or industrial actions.

We do not currently offer international shipping.

Local delivery

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us confirming that it has been sent.  

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at contact@pupsandpacks.co.uk with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

https://pupsandpacks.co.uk/pages/returns

We accept returns up to 14 days after delivery, if the item is unused and in its original condition, and we will refund the full order. 

We do not offer refunds on customised items, if your customised item arrives damaged please follow the steps below.

In the event that your order arrives damaged in any way, please email us as soon as possible at contact@pupsandpacks.co.uk with your order number and a photo of the item and packaging's condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at contact@pupsandpacks.co.uk